Questions about product

Both of the Wi-Fi devices (12-hour and 24-hour) are connected.

The EQX2 requires a minimum of 200 W across the entire unit range.

In order to be able to view a template, the person must have registered with the app using the same e-mail address under which the template is shared.

No. The same template can be shared with various people.

Yes, but the number of devices can’t exceed the number of inverters.

The small antenna occupies less space but is less powerful. The large antenna occupies more space but is more powerful.

It can be for 2 reasons. The Wi-Fi module is too far away and not receiving a signal or is trying to access a 5G network with the 2.4G connection. Check the manual for the correct steps to do this. If the signal does not reach where it belongs, you can try connecting the large antenna instead of the small one into the wifi module. If there is still not enough signal, it will be necessary to use a Wi-Fi repeater.

You need to activate Zero Injection from the inverter and change the “Potencia” parameter from 0% to 100%.

If you have a three-phase inverter, you must take the position of the toroidal into account. Inside the toroidal you will see an arrow. You must take note of the direction of the current and position the device in the same direction as the current.

Check whether you have purchased the Wi-Fi module, as it isn’t included with the inverter. If you have an EQX2, it includes a 12-hour antenna that enables you to update the inverter’s firmware.

For the EQX2, there may be several reasons: Check to make sure the toroidal CT is positioned correctly and that the clamp is properly attached to the corresponding phase(s), i.e. 5-6 for Phase 1, 7-8 for Phase 2, and 9-10 for Phase 3. The transformation ratio should be 90:1.

Check whether you have purchased the Smart Meter module, as it isn’t included with the inverter.

Because it isn’t communicating with the inverter. Make sure you have changed the inverter’s Modbus address; you can do this via the inverter’s LCD panel. For the EQX2, go to “Configuración General”, then “Dir. Modbus”, and change the value from 247 to 003.

In order to view 24-hour measurements in the app, you must have a Smart Meter and Wi-Fi 485. Without them, it is NOT possible to view measurements.

Yes. As long as the cable’s cross-section is the same as that of the transformer, it can be extended up to 50 metres.

When mounting an EQX2 unit, below the inverter on the cover of the COM2.2 and 2.1 you will find two plugs, each with three pins. Pin 1 is the one closest to the cover; Pin 2 is the one in the centre; and Pin 3 is the one closest to the wall where the inverter will be mounted. The 485+ corresponds to Pin 1, the 485- to Pin 2, and Pin 3 is free.

In “Configuración General” there is a parameter titled “Exportación”, which ranges from 000% to 100%. This is the margin within which the inverter’s Zero Injection function can be regulated. We recommend setting it between 002% and 005%, instead of 000%.

If the name of your home Wi-Fi contains a space or special character, it won’t be possible to connect it to a Salicru device.

Yes.