News

One of Salicru’s main objectives in its relationship with customers is to ensure their tranquillity by guaranteeing fast and efficient solutions with any incident that might occur. The productivity and management of any business must not be affected by a fault. Therefore, in order to lengthen the MTBF (Mean Time Before Failure) of its equipment and to reduce the MTTR (Mean Time To Repair) the company has a Service & Technical Support (STS), formed by a large network of qualified technicians who give support in the event of any possible eventualities or problems with their equipment, in any place and at any time.

A further sign of Salicru’s commitment to offer agile responses is the launch of its new support.salicru.com web portal, an interactive on-line space on the corporate website conceived to enable our customers to check out documentation on the equipment they have purchased, to download the latest software updates or to carry out processes such as requests for renewal of equipment and on-line chat with our Service & Technical Support to immediately answer all technical queries.

In order to receive all of its advantages, you must be registered in support.salicru.com. We recommend that when you activate your account, you should register all Salicru products that you have purchased so that we might have all the updated information on each unit and your personalised details within reach to be able to communicate telematically with the Service & Technical Support with any problem, query or process.