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The day-to-day running of your business must not be allowed to be interrupted by an  incident in your uninterruptible power supply (UPS). Salicru puts at your disposal its  Technical Services and Support (TSS) department and its extensive network of qualified  technicians that can provide assistance in the event of any eventuality or incident in  your equipment, regardless of location, day or time.

As a further example of its  commitment to providing fast and effective responses to clients, the company has  launched a new system for optimising the management of its technical support service.  It is an advanced platform that simplifies the integration of the elements that form  the TSS, offering a complete and flexible solution to meet the technical and after- sales needs of the work of the technicians in the field and the planning, control,  administration and reporting tasks of the the service coordinator.

This platform enables the processes that make up the daily running of the service to be  automated, providing technicians in the field with mobile devices (smartphones,  tablets, PDAs, etc.) and including a back-office application for managing the service  from headquarters. Its functions are complemented by a localisation system that  provides information through a real-time mapping system about the location of each of  the technicians and/or vehicles.

Its main purpose, ultimately, is to improve the efficiency and cost-effectiveness of  the service, and it represents many advantages for the client and the management of the  company itself: it streamlines the registration of reports; improves monitoring of  working hours and technician visits; increases the number of callouts per technician,  improving efficiency by providing historical repair information and preventing  unnecessary calls and visits; improves the control and management of spare parts in the  technician’s vehicle; enhances the level of service by enabling fast reaction to new  repair alerts; improves the administrative process from the formulating of proposals to  preparation, shipping and customer invoicing; optimises the management and control of  the work of field technicians by facilitating the scheduling of tasks; and improves the  diagnosis of incidents with the help of a technical solutions database and generates  detailed reports for subsequent analysis to facilitate operational improvements.