Questions about product

Possible cause: Overload at output.

Solution: Turn off and disconnect UPS. Disconnect excess load and reset input protection. Connect and turn on UPS.

Possible cause: On-Off button not pressed.

Solution: Press and hold down “On-Off” button for 2 seconds. Button surround illuminates white.

Possible cause: Input power cables badly connected.

Solution: Check input power cables firmly connected to mains and UPS.

Possible cause: Battery damaged.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: Mechanical problem.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: No voltage at input.

Solution: Check for mains voltage.

ossible cause: Input power cables badly connected.

Solution: Check input power cables firmly connected to mains and UPS.

Possible cause: Batteries not fully charged.

Solution: Charge batteries for at least 8 hours and then check their charge level. If problem persists, contact distributor or seller or, failing that, our TSS.

Possible cause: Batteries defective.

Solution: Contact distributor or seller or, failing that, our TSS for battery replacement.

Possible cause: Input protection tripped by overload at output.

Solution: Disconnect load and reset input protection.

Possible cause: Battery discharged.

Solution: Charge batteries for at least 7 hours. If problem persists, contact distributor or seller or, failing that, our TSS.

Possible cause: UPS faulty.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: USB cable not connected.

Solution: Connect USB cable between UPS and computer. Use cable supplied with UPS.