Questions about product

Solution: With the equipment running, press the power button to stop. After 10 seconds, press the button again to start it again.

• Possible cause: The SPS is not connected to an AC outlet.

Solution: Connect it to a base with a voltage of 220... 240 V 50/60 Hz.

• Possible cause: The battery has reached the end of its useful life.

Solution: Contact the distributor or seller and failing that, the S.S.T.

• Possible cause: Mechanical or electronic problem.

Solution: Contact the distributor or seller and failing that, the S.S.T.

• Possible cause: The "master-slave" mode is activated.

Solution: Review point 5.5 of the user manual to modify the "master-slave" configuration.

• Possible cause: The thermal has tripped, due to an overload

Solution: If an overload is detected, an audible alarm will sound and emit a long beep. Turn off the UPS and unplug at least one connected device. Unplug the power cord from the UPS and press the circuit breaker.

• Possible cause: The battery is dead.

Solution: Leave the SPS connected for at least 4 h, preferably without a connected charge to prevent a network failure from discharging the battery again and leaving the charges without power.

• Possible cause: The drive is damaged.

Solution: Contact the distributor or seller and failing that, the S.S.T.

• Solution: Press the mute button twice in less than 3 seconds.
Press again 2 times in less than 3 seconds to unmute again.

• Cause: Indicates that the computer is in battery discharge.
• Solution: Check if the computer has input power. The equipment will return to its normal state once it recovers the input voltage.

• Cause: Indicates that the battery is at the end of its autonomy.
• Solution: Check if the computer has input power. In case the equipment does not recover input voltage, it will reach the end of its autonomy and will turn off.

• Cause: Indicates that the computer is overloaded
• Solution: Check the consumption connected to the output of the equipment and reduce it by disconnecting loads. Once the output consumption drops, the equipment will return to its normal state.

• Cause: Indicates that the equipment is in failure.
• Solution: Perform a UPS reset. In case the fault does not disappear, contact the distributor or the seller and failing that, the S.S.T.

Solution: Indicate the battery charge level, 25% - 50% - 75% - 100%.

• Possible cause: The battery is not fully charged.

Solution: Connect the UPS to a mains voltage socket and leave it charging for a minimum of 8 h.

• Possible CauseThe battery is slightly damaged.

Solution: Contact the distributor or seller and failing that, the S.S.T.

• Possible cause: The charges are connected to the sockets without voltage supply through the battery.

Solution: Check that the charges are connected to the sockets that have autonomy through the battery, indicated on the equipment with a symbol of a battery.

• Solution: The battery of the equipment can be changed autonomously. See point 6.2.1. of the user manual.>/li>

• Possible Cause: The serial/USB port cable is not connected.

Solution: Connect the serial/USB port cable between the SPS and computer. Use the cable supplied with the unit.

• Possible cause: The USB cable is plugged into the wrong SPS port.

Solution: The USB cable must be plugged into the USB COMM port on the side of the computer

• Possible cause: The SPS HOME+ does not provide battery power.

Solution: Turn off the PC and UPS. Wait 10 seconds and start the SPS HOME+ again. Restarting the drive should resolve the anomaly.