Questions about product

Possible cause: No voltage at input.

Solution: Check for mains voltage.

ossible cause: Input power cables badly connected.

Solution: Check input power cables firmly connected to mains and UPS.

Possible cause: Batteries not fully charged.

Solution: Charge batteries for at least 8 hours and then check their charge level. If problem persists, contact distributor or seller or, failing that, our TSS.

Possible cause: Batteries defective.

Solution: Contact distributor or seller or, failing that, our TSS for battery replacement.

Possible cause: Input protection tripped by overload at output.

Solution: Disconnect load and reset input protection.

Possible cause: Battery discharged.

Solution: Charge batteries for at least 7 hours. If problem persists, contact distributor or seller or, failing that, our TSS.

Possible cause: UPS faulty.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: No voltage at input.

Solution: Check for mains voltage.

Possible cause: Input power cables badly connected.

Solution: Check input power cables firmly connected to mains and UPS.

Possible cause: Input cable connected to IEC output connector on UPS.

Solution: Correctly connect input cable to respective IEC connector.

Possible cause: No voltage at input.

Solution: Check for mains voltage.

Possible cause: Batteries damaged.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: UPS faulty.

Solution: Contact distributor or seller or, failing that, our TSS.

Causa posible: No hay tensión a la entrada.

Solución: Comprobar que los cables de alimentación de entrada se encuentren firmemente conectados a la red y al SAI.

Causa posible: Se disparó la protección de entrada.

Solución: Desenchufe el cable de alimentación del SAI y luego rearme la protección.

Possible cause: Battery voltage too low.

Solution: Check input connection. Disconnect loads in battery mode.

Possible cause: Battery capacity too low.

Solution: Check input connection. Disconnect loads in battery mode.

Possible cause: Battery disconnected.

Solution: Stop UPS and connect its batteries.

Possible cause: Batteries damaged.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: Overload at output.

Solution: Disconnect excess loads from output sockets.

Possible cause: EPO (emergency power off) function activated.

Solution: Close EPO signal circuit (fit connector with jumper) to deactivate it.

Possible cause: UPS temperature very high.

Solution: Disconnect non-essential loads. Check fans working correctly and air inlets and outlets not blocked.

Possible cause: Inverter output voltage low.

Solution: Check AC input connection. Disconnect excess loads from output sockets.

Possible cause: Battery voltage low.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: Overload at output.

Solution: Disconnect non-essential loads.

Possible cause: Loads unbalanced.

Solution: Turn off UPS. Check device’s loads.

Possible cause: Fan fault.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: Overtemperature.

Solution: Turn off UPS. Turn on again and check fans working correctly and air inlets and outlets not blocked.

Possible cause: Inverter soft start fault.

Solution: Contact distributor or seller or, failing that, our TSS.

Possible cause: Inverter output voltage too high.

Solution: Turn off UPS. Disconnect non-essential loads and restart.

Possible cause: Inverter output voltage too high.

Solution: Turn off UPS. Disconnect non-essential loads and restart.

Possible cause: Short circuit at output.

Solution: Turn off UPS. Loads and wiring may have problems, check both.