Questions about product

• Possible cause: The UPS is overloaded.

Solution: Disconnect some critical loads.

 

• Possible cause: The battery voltage is too low.

Solution: Charge the UPS for at least 6 hours.

 

• Possible cause: Faulty battery. It could be due to ambient temperature, or improper operation.

Solution: Fill out the incident management form. AClick here

Possible cause: UPS overloaded.

Solution: Disconnect some loads. Before re-starting, check connected load complies with capacity specifications.

Possible cause: Mains cable loose.

Solution: Reconnect mains cable correctly

• Possible cause: Low battery.

Solution: Charge the UPS for at least 6 hours.

 

• Possible cause: The UPS is not ON.

Solution: Press the UPS start switch again.

 

• Possible cause: Battery failure.

Solution: Fill out the incident management form. Accede here

It’s strongly recommended to completely disconnect the unit from the mains, in order to protect it from internal damage and to protect the loads connected downstream as well.