Questions about product

• Possible cause: The UPS is overloaded.

Solution: Disconnect some critical loads.

• Possible cause: The battery voltage is too low.

Solution: Charge the UPS for at least 6 hours.

• Possible cause: Faulty battery. It could be due to ambient temperature, or improper operation.

Solution: Fill out the incident management form. AClick here

Possible cause: UPS overloaded.

Solution: Disconnect some loads. Before re-starting, check connected load complies with capacity specifications.

Possible cause: Mains cable loose.

Solution: Reconnect mains cable correctly

• Possible cause: Low battery.

Solution: Charge the UPS for at least 6 hours.

• Possible cause: The UPS is not ON.

Solution: Press the UPS start switch again.

• Possible cause: Battery failure.

Solution: Fill out the incident management form. Accede here