Software FAQ

Home > Technical Support > Software FAQ > SPS SOHO+ (frontal black)
back

SPS SOHO+ (frontal black)

Line-interactive UPS 400 VA - 2,000 VA

Full electric protection in office computer environments

  • How do I install WinPower for Windows?

    • Go to the website www.salicru.com
    • From the top menu bar select “Products” and click on “Home” and then “UPS”.
    • Select the series number of your equipment.
    • Click on “Software” and a list of programmes will appear for different operating systems, where you can also download the UPS manual. Download the software to your operating system, which is "WinPower_setup_Windows” in this case.
    • Once downloaded, the executable appears in the “.zip” file so double click on it.
    • The WinPower installer starts. To continue, click “Next”.
    • In the serial number section, you have to use the following string of numbers: Serial number: “511C1-01220-0100-478DF2A”.
    • Select the programme's installation path and click on “Next”.
    • Click on “Install” to start the installation.
    • Click on “Done” to end the installation.
  • Where can I find WinPower’s serial number?

    • We can see the serial number in the previous section.
    • The serial number can be found in the download section of the program within the subsection “Documentation”.
    • You can download the pdf from where it is located or copy it directly from the name of the document.
    • The serial number is: “511C1-01220-0100-478DF2A
  • How do I access Winpower?

    • Once installed, two new executable files will appear in applications (agent and monitor).
    • You should use the monitor to access the program to enable you to monitor your UPS.
    • You can also access the monitor through the "Toolbar" once there, we right click and choose“Start Monitor”.
    • Another way to get it would be clicking on the logo of the application.
  • I’ve configured the options but it doesn’t let me apply the changes.

    • To apply the changes you make, you have to be logged in as an Administrator.
    • If this is the first time you have opened the programme, you have to do the following:
    • Go to the System tab and select: “Work as administrator”.
    • The default password is “Administrator”.
    • If you want to change the password, click “Change Administrator password” in the same section.
    • Each time you change sections you must repeat the operation to be administrators and be able to validate the configurations.
  • How to view and configure the UPS?

    • Enter as administrator in: "System" > "Work as Administrator". The default password is: “Administrator”.
    • Go to "System" > "Automatic UPS search", and the UPS will be configured so that it is visible.
    • If this doesn't work, go to "System" > "Configuration of the COM port" and add the USB to be able to connect to the UPS.
  • How do I configure UPS email alerts in WinPower?

    • Open WinPower.
    • Then, as administrator, access: "System" > "Work as Administrator". The default password is: “Administrator”.
    • Click “Tools” and then select “Email configuration”.
    • If you use the office365 mailbox, you must complete the different sections manually. Enter “smtp.office365.com” in “SMTP Server” section, “587” in “Port” section and “TLS” in “Encryption” section. In the “SMTP User” section you must indicate our email address and check the “Authentication password required” option and enter it. You will then insert the email address to which you want to receive emails.

                NOTE 1: You can use the same email account to send and receive emails.

                NOTE 2: If you use Gmail in the "SMTP User" section, make sure that we have activated "Access to unsafe applications" in your Google account.

    • Then select the cases in which WinPower will send you the emails and press the "Accept" button.
    • If you use Gmail you can select your SMTP in “SMTP Server” and the port it uses will be automatically filled. In the “SMTP User” section you must indicate our email address and check the “Authentication password required” option and enter it. You will then insert the email address to which you want to receive emails.

                NOTE 1: You can use the same email account to send and receive emails.

                NOTE 2: If you use Gmail in the "SMTP User" section, make sure that we have activated "Access to unsafe applications" in your Google account.

    • Then select the cases in which WinPower will send you the emails and press the "Accept" button.
  • How can I indicate what the UPS should to do in the event of a fault?

    • From WinPower, go to UPS and click “Shutdown parameters”.
    • There are a number of options:
    • If you select the “Battery backup time” option, once the allotted time elapses, the computer will shut down or suspend depending on what you select in the following options.
    • If you activate “System”, you can choose what you want the system to do when a fault is detected, whether to shut down or suspend.
    • You can configure the system to accept remote commands "Remote shutdown of users" before shutting down or to run them itself indicating in both cases which commands to run and whether they are remote or not.
    • Finally, you can also configure "Shutdown Alarm Parameters" the system to warn you when there is a power failure and set the time intervals for the warnings.
  • How can I configure the UPS to automatically turn on or off?

    • Go to the “UPS” section at the top and then select “Programming UPS startup and shutdown”.
    • A window will appear indicating whether any startups or shutdowns have been programmed with the colour code explained.
    • To programme a startup/shutdown, click “Add startup/shutdown” and select the frequency
    • Whether you want it to occur once, every week or on specific days.
    • Select the times and the device you want to shut down and, once everything is configured, click “OK”.
    • You can check that it appears on the list of tasks pending and that it is shown on the calendar.
  • Can I check the status of the UPS and all incidents?

    • Yes. To do so, just go to the “Log” section at the top and inside you will find various sections such as event logging where you can check the status of the latest incidents.
    • There is also a “Data logging” section where you can consult any transfer of data that the device has performed.
  • I’ve installed WinPower, but when I try to install ViewPower, it tells me that it has already been installed

    • As WinPower can cause issues with Windows when installing ViewPower, it is necessary to uninstall WinPower first and then reinstall it.
  • Can I send messages to mobiles from WinPower?

    • The mobile messaging function is available but requires a component that has to be purchased separately.
  • Sign up

    • Go to www.salicru.com
    • From the top menu bar, select “Technical Support”, and then “Online Support” from the drop down menu.
    • If you do not have an account, click “Sign up here”.
    • Fill in the form with your details to sign up.
  • Accessing the chat:

    • To contact technical support, click “How can we help you?” in the bottom right-hand corner.
    • A window containing your details will open where you can write your question.re requête.   

Not found your solution?

Enter here to fill out your incident request form.