Questions about product
Solution: Connect device to mains for 12 hours to fully charge batteries. If problem persists, replace batteries or consult distributor.
Solution: Check mains supply and input cable connection.
Issue: Low battery.
Solution: Disconnect loads as UPS will shortly leave output without power. When mains supply returns, batteries will charge automatically.
- Possible cause: Open battery.
Solution: B1 systems with external battery module(s), verify that they are correctly connected to the UPS.
If the problem persists, check the battery circuit or fill out the incident management form. Access here
Systems without external battery modules: check battery circuits or fill out the incident management form. Access here
Issue: During mains outage, load not supplied through Bypass mode.
Solution: Switch on by pressing ON button down for more than one second.
Possible cause: EPO (emergency power off) function activated.
Solution: Close EPO signal circuit (fit connector with jumper) to deactivate it.
Issue: EPO function is enabled.
Solution: Check EPO switch circuit.
Issue: Overload.
Solution: Check loads, remove any non-critical ones. Power requested is higher than UPS’s.
- Possible cause: Short circuit in the inverter or in the output.
Solution: Remove all loads and stop the UPS. Start without loads and verify results. If the problem disappears, check the charges. If the alarm remains, fill out the incident management form. Go here
Go hereIssue: Load not supplied through no output mode.
Solution: Switch on by pressing ON button down for more than one second.
- Possible cause: Internal failures.
Solution: Faulty UPS. Fill out the incident management form. Click here
- Possible cause: Temperature incidents.
Solution: Check UPS ventilation (clogged grilles, fan operation) and room ambient temperature. If necessary after verifications, fill out the incident management form. Click here
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