Questions about product
Why does the app have two sets of data?
Both of the Wi-Fi devices (12-hour and 24-hour) are connected.
Why does the inverter turn off when my consumption is low?
With the EQX1, in order for Zero Injection to be activated you must have minimum consumption of more than 10% of the unit’s nominal power.
I have shared the template but the person I shared it with can’t view it.
In order to be able to view a template, the person must have registered with the app using the same e-mail address under which the template is shared.
Do I need to create a template for each person it is shared with?
No. The same template can be shared with various people.
Can I add more devices to the same template?
Yes, but the number of devices can’t exceed the number of inverters.
Why do I have two antennas? What is the difference between them?
The small antenna occupies less space but is less powerful. The large antenna occupies more space but is more powerful.
Why won’t it connect to the Wi-Fi?
It can be for 2 reasons. The Wi-Fi module is too far away and not receiving a signal or is trying to access a 5G network with the 2.4G connection. Check the manual for the correct steps to do this. If the signal does not reach where it belongs, you can try connecting the large antenna instead of the small one into the wifi module.
If there is still not enough signal, it will be necessary to use a Wi-Fi repeater.
Why are my measurements so low?
If you have a three-phase inverter, you must take the position of the toroidal into account. Inside the toroidal you will see an arrow. You must take note of the direction of the current and position the device in the same direction as the current.
Why doesn’t my unit have a 24-hour Wi-Fi module?
Check whether you have purchased the Wi-Fi module, as it isn’t included with the inverter.
Why won’t my unit show measurements in the app?
Check whether you have purchased the Smart Meter module, as it isn’t included with the inverter.
Why isn’t the Link LED on?
Because it isn’t communicating with the inverter. Make sure you have changed the inverter’s Modbus address; you can do this via the inverter’s LCD panel. Go to “Ajustes de EQX”, enter the password (2012), go to “Dir. 485” and change the value from 001 to 003.
Why aren’t I getting real measurements?
Check to make sure the toroidal CT is positioned correctly and that the clamp is properly attached to the corresponding phase(s).
Why isn’t my unit generating as much power as it should?
If it is a low-power EQX, instead of using one string, draw two more cables from the panel fuses and connect the unit using two strings.
I have the Smart Meter, so why can’t I view measurements?
In order to view 24-hour measurements in the app, you must have a Smart Meter and Wi-Fi 485.
Without them, it is NOT possible to view measurements.
Can the cables of the toroidal CT be extended?
Yes. As long as the cable’s cross-section is the same as that of the transformer, it can be extended up to 50 metres.
The Wi-Fi won’t connect and I don’t know why.
If the name of your home Wi-Fi contains a space or special character, it won’t be possible to connect it to a Salicru device.
How can I link two or more inverters in parallel?
The first inverter will have the 24-hour 485 antenna plus Smart Meter, while the others will only have a 12-hour antenna. All of the devices will be added to the same template.
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