Questions about product
Yellow LED illuminated but alarm sounds intermittently.
Possible cause: UPS not correctly connected to mains.
Solution: Connect UPS as per installation guide.
Communication lost between UPS and computer.
Possible cause: Software not installed correctly.
Solution: Check software is correctly configured.
Possible cause: Cable not properly connected.
Solution: Check USB cable is securely connected to COM1/COM2 ports of computer and configuration is correct.
UPS working but alarm sounds continuously.
Possible cause: UPS overload. Solution:
Check connected load is not excessive.
Mains power present but alarm sounds constantly.
Possible cause: UPS overloaded.
Solution: Disconnect some loads. Before re-starting, check connected load complies with capacity specifications.
No LED illuminated on front panel.
- Possible cause: Low battery.
Solution: Charge the UPS for at least 6 hours.
- Possible cause: The UPS is not ON.
Solution: Press the UPS start switch again.
- Possible cause: Battery failure.
Solution: Fill out the incident management form. Accede here
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